Overview

Welcome to our website. By accessing, browsing, or purchasing from our store, you agree to be bound by the following Terms & Conditions. These terms apply to all users, including browsers, customers, and merchants.

If you do not agree with any part of these terms, please do not use our website or services.

Use of Website

By using our website, you confirm that:

  • You are at least 18 years old or using the site under supervision
  • You will not use our products for any illegal or unauthorized purpose
  • You will not attempt to harm, hack, or misuse the website

We reserve the right to deny service to anyone for any reason at any time.

Product Information

We make every effort to display accurate product details, including descriptions, pricing, and images. However:

  • Slight variations in color, fragrance, or packaging may occur
  • Product availability is subject to change without notice
  • We reserve the right to modify or discontinue products anytime

Pricing & Payments

  • All prices are listed in INR (₹) and are inclusive/exclusive of applicable taxes (as mentioned)
  • We reserve the right to change prices without prior notice
  • Payments must be completed through our secure payment methods
  • Orders will be processed only after successful payment confirmation

Orders & Cancellations

  • We reserve the right to refuse or cancel any order at our discretion
  • Orders can be cancelled only before they are shipped
  • Once dispatched, orders cannot be cancelled

In case of cancellation from our side, a full refund will be issued.

Shipping & Delivery

  • Delivery timelines are estimates and may vary due to external factors
  • We are not responsible for delays caused by courier services or unforeseen circumstances
  • Customers must provide accurate shipping details

Returns & Refunds

Our Return & Refund Policy is a separate document. By placing an order, you agree to the terms mentioned in that policy.

Intellectual Property

All content on this website, including:

  • Images
  • Logos
  • Text
  • Graphics

is the property of the brand and is protected by applicable intellectual property laws.

You may not copy, reproduce, or use any content without prior written permission.

Limitation of Liability

We are not liable for:

  • Any indirect, incidental, or consequential damages
  • Allergic reactions or sensitivities to fragrances
  • Improper use of products

Customers are advised to use products responsibly.

User Comments & Feedback

If you submit feedback, suggestions, or reviews:

  • You grant us the right to use, edit, and publish them
  • Content must not be offensive, illegal, or violate any rights

Privacy Policy

Your submission of personal information is governed by our Privacy Policy. We ensure that your data is handled securely and responsibly.

Changes to Terms

We reserve the right to update or modify these Terms & Conditions at any time. Changes will be effective immediately upon posting on the website.

Governing Law

These Terms & Conditions are governed by the laws of India. Any disputes will be subject to the jurisdiction of courts in Delhi.

Contact Information

If you have any questions regarding these Terms & Conditions, you can contact us:

📞 Phone: +91 92171-00473
📧 Email: chaleaaosakhi@gmail.com

📍 Address:
K-1/129, Basement,
Chittranjan Park,
South Delhi, Delhi, India – 110019

Important Note

By continuing to use our website, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.