Overview

We are committed to delivering your orders safely and on time. This Shipping Policy outlines our shipping process, timelines, and important details to ensure a smooth delivery experience.

Order Processing

  • All orders are processed within 1–2 business days after confirmation
  • Orders are not processed on Sundays or public holidays
  • You will receive an order confirmation and tracking details once your order is shipped

Shipping Time & Delivery

  • Standard delivery time: 3–7 business days across India
  • Delivery timelines may vary depending on your location
  • Remote or rural areas may require additional delivery time

Please note that delivery timelines are estimates and may be affected by external factors such as weather, courier delays, or high order volumes.

Shipping Charges

  • Shipping charges (if applicable) will be calculated at checkout
  • We may offer free shipping on select orders or promotions
  • Any additional charges like COD fees will be clearly mentioned before placing the order

Order Tracking

Once your order is shipped, you will receive a tracking link via:

  • SMS
  • Email

You can use this link to track your shipment in real time.

Cash on Delivery (COD)

  • COD is available on selected orders/locations
  • Additional COD charges may apply
  • Please ensure availability to receive the order at the time of delivery

Incorrect Address / Delivery Issues

  • Customers must provide accurate shipping details
  • We are not responsible for delays or losses due to incorrect addresses
  • If a package is returned due to incorrect details, re-shipping charges may apply

Delayed or Lost Shipments

While we work with reliable courier partners, delays can sometimes occur due to:

  • Weather conditions
  • Logistics issues
  • High demand periods

If your order is significantly delayed or lost, please contact us and we will assist you.

Damaged Packages

If you receive a damaged package:

  • Do not accept the delivery if visibly damaged
  • Or record an unboxing video
  • Contact us within 48 hours with proof

We will arrange a replacement or resolution as per our policy.

International Shipping

Currently, we ship only within India. For international orders, please contact us directly.

Need Help?

If you have any questions regarding shipping, feel free to reach out:

📞 Phone: +91 92171-00473
📧 Email: chaleaaosakhi@gmail.com

📍 Address:
K-1/129, Basement,
Chittranjan Park,
South Delhi, Delhi, India – 110019

Important Note

We reserve the right to update this Shipping Policy at any time. Changes will be effective immediately upon posting on the website.